At Sheulimart.com, we prioritize your satisfaction. If you’re not entirely pleased with your purchase, we’re here to assist you through our straightforward return and refund process.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

• Damaged or Defective: The product is physically damaged or has manufacturing defects.
• Incorrect Item: You received the wrong product, size, or color.
• Incomplete Order: Items or accessories are missing from your order.
• Mismatch: The product doesn’t match its description or images on our website.
• Size Issues: Apparel items don’t fit as expected.

Note: Items marked as “non-returnable” on the product page are exempt from returns.

2. Conditions for Returns

To ensure a successful return, please adhere to the following:

• Unused Condition: Products must be unused, unwashed, and unworn. Trying on apparel for fit is acceptable.
• Original Packaging: Items must be returned in their original packaging, including all tags, labels, manuals, and accessories.
• Proof of Purchase: A valid order number or purchase receipt is required for all returns.
• Return Request: Return requests must be initiated within 7 days of receiving the product. Delayed requests may not be eligible.

3. How to Initiate a Return

To request a return:

1. Contact our customer service team via email at support@sheulimart.com or through our website’s contact form.
2. Provide your order number, the reason for return, and any relevant photos (in case of damage or incorrect item).
3. Our team will review your request and provide return instructions, including the return shipping address.

4. Return Shipping

• Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item.
• Pickup Option: In select locations, we may offer a product pickup service. Availability will be confirmed during the return process.

5. Refunds

• Refund Method: Refunds will be issued to your original payment method (e.g., card, mobile payment, bank transfer).
• Processing Time: Please allow up to 7-10 business days after we receive and inspect the returned item for the refund to be processed.
• Partial Refunds: In some cases (e.g., missing accessories or damaged packaging), a partial refund may be issued.

6. Exchanges

If you’d like to exchange an item (e.g., for a different size), please indicate this in your return request. Exchanges are subject to product availability.

7. Non-Returnable Items

The following items cannot be returned:

• Items marked as “non-returnable” on the product page
• Personal care items (e.g., cosmetics, toiletries)
• Intimate apparel (e.g., underwear, lingerie)
• Perishable goods (e.g., food, flowers)
• Customized or made-to-order products

8. Contact Us

For any questions or concerns regarding returns and refunds, please contact us:

• Email: support@sheulimart.com
• Phone: +8801937525821